Shipping policy
Shipping
Shipping is Free.
No guessing. No maze.
Your order should feel controlled from checkout to delivery, and if it is not the right fit, returns should not feel like a punishment.
We keep shipping clear, send tracking when your order moves, and help resolve issues without making you chase answers. If your mattress is not the one, our 365-night trial gives you room to decide at home.
Shipping
How Shipping Works
Your mattress is made to order, then compressed, packed, and shipped once ready.
At launch, production is expected to take approximately 24 to 48 hours from order receipt, subject to final confirmation and operating setup. Once your order ships, you will receive tracking automatically.
The clean version:
Order placed.
Order confirmed.
Mattress made.
Tracking sent.
Delivery monitored.
That is the standard.
Where We Ship
We offer shipping across Canadian provinces.
Additional fees, exclusions, or special handling may apply for remote areas, special delivery zones, or territories where shipping is unusually difficult or expensive.
Delivery timelines shown on the website or at checkout are estimates, not guarantees.
Delivery Method
Sleep Cult ships by standard parcel delivery at launch.
Your mattress will be delivered to your shipping address. You may need to move the box inside yourself after delivery.
White glove delivery, mattress removal, and premium setup services may be added later if operationally viable.
Tracking
Once your order ships, you will receive tracking information.
If tracking stalls, delivery is delayed, or something looks off, we will investigate and update you when there is a meaningful issue.
You should not have to chase the carrier alone.
Delays
Delivery timing can be affected by carrier delays, weather, remote locations, operational issues, or other factors outside normal control.
If there is a meaningful delay, we will communicate clearly and proactively whenever possible.
The goal is simple: no confusion, no ghosting, no leaving you to figure it out yourself.
Damaged Box
Sometimes the outer box can take a hit in transit. That rarely ever means the mattress is damaged.
The mattress is packed to stay protected inside the box. If your box arrives damaged, inspect the mattress after unboxing and contact us if you see any actual product damage or defects.
If the mattress itself is fine but the delivery experience was rough, we will still review the situation and make it right where appropriate.
Damaged Mattress
If the mattress itself arrives damaged or defective, contact us as soon as possible with photos.
We will review the issue and determine the right next step, which may include replacement, partial refund, or another fair resolution.
Cancellations
Before Shipment
Orders can be cancelled before they have shipped.
Because timing matters, cancellation requests should be sent as soon as possible. We cannot guarantee cancellation if the order is already being processed or has left the warehouse.
After Shipment
Once an order has shipped, it falls under the return process instead of cancellation.
The practical rule is simple:
Before shipment = cancellation request.
After shipment = return request under the trial policy.