Warranty
Warranty
Built to hold up.
Your mattress should support your sleep for years, not slowly betray you from underneath.
Sleep Cult mattresses include a 15-year limited warranty covering qualifying manufacturing defects and workmanship issues. This warranty exists to protect you if something is genuinely wrong with the way the mattress was made.
15-Year Limited Warranty
Every Sleep Cult mattress includes a 15-year limited warranty from the original date of purchase.
This warranty applies only to mattresses purchased directly from Sleep Cult by the original purchaser.
Proof of purchase may be required when submitting a warranty claim.
What This Warranty Covers
This warranty covers qualifying defects in materials or workmanship, including:
Body impressions greater than 1 inch that are not caused by improper support, misuse, or normal softening over time
Foam splitting or cracking under normal use
Manufacturing defects in the mattress cover or construction
Defects caused by workmanship or materials
If your mattress has a covered defect, Sleep Cult will review the issue and determine the appropriate resolution.
Depending on the situation, this may include repair, replacement, partial replacement, or another fair solution.
What This Warranty Does Not Cover
This warranty does not cover issues caused by normal use, comfort preference, or damage outside of manufacturing defects.
Typical exclusions include:
Normal softening over time
Comfort preference
Damage caused by misuse or abuse
Burns, cuts, stains, tears, or liquid damage
Damage caused by improper care or cleaning
Damage caused by an improper base or foundation
Damage caused by moving, folding, bending, or storing the mattress incorrectly
Mattresses purchased secondhand or from unauthorized sellers
Claims made by anyone other than the original purchaser
Normal wear and comfort changes can happen over time. That does not automatically mean the mattress is defective.
Proper Support Matters
Your mattress must be used on a suitable foundation or bed base.
This may include:
A supportive platform bed
A suitable mattress foundation
A supportive slatted base
A bed frame with proper center support where needed
Improper support can affect mattress performance and may void warranty coverage in some cases.
If you are not sure whether your setup is suitable, contact us before submitting a claim and we can help review it.
Warranty vs. Comfort Preference
The warranty is designed to cover defects, not personal comfort preference.
If the mattress feels too firm, too soft, or simply is not the right fit for your body, that falls under the sleep trial or return policy, not the warranty.
The 365-night trial is there so you can decide whether the mattress is right for you at home.
The warranty is there to protect you if the mattress has a qualifying defect.
How to Start a Warranty Claim
To start a warranty claim, contact Sleep Cult support with:
Your order number
The email used at checkout
A clear description of the issue
Photos showing the issue
Photos of your mattress setup or foundation, if relevant
We will review the details and follow up with the next step.
What Happens After You Submit a Claim
Once we receive your claim, we will review the information provided.
Some warranty issues are straightforward. Others may need a closer look depending on the type of wear, the mattress setup, and the condition of the product.
We will handle the review clearly and reasonably, without making it harder than it needs to be.
If your claim qualifies, we will determine the appropriate resolution.
Important Notes
Warranty coverage is limited to the original purchaser.
The mattress must be used on a proper base or foundation.
The mattress must be used and cared for as intended.
Warranty coverage does not restart if a replacement or resolution is provided.
Sleep Cult reserves the right to request photos, order details, and setup information before approving a warranty claim.
Need Help?
Something look off?
Contact us with your order number and photos of the issue. We will review it and give you the clean version of what happens next.
Contact Support
FAQ
How long is the Sleep Cult mattress warranty?
Sleep Cult mattresses include a 15-year limited warranty from the original date of purchase.
What does the warranty cover?
The warranty covers qualifying manufacturing defects and workmanship issues, including body impressions greater than 1 inch that are not caused by improper support, misuse, or normal softening over time, foam splitting or cracking under normal use, and manufacturing defects in the cover or construction.
Does the warranty cover comfort preference?
No. Comfort preference is not considered a warranty defect.
If the mattress is not the right fit for you, that falls under the 365-night trial and return policy.
Does normal softening count as a defect?
No. Normal softening over time is expected and is not considered a manufacturing defect.
Do I need a proper foundation?
Yes. Your mattress must be used on a suitable platform bed, foundation, or supportive slatted base with appropriate center support where needed.
Improper support may affect performance and may void warranty coverage in some cases.
What do I need to submit a claim?
Please provide your order number, checkout email, a description of the issue, and clear photos showing the concern.
Photos of your mattress setup or foundation may also be requested.
What happens if my claim is approved?
If your claim qualifies, Sleep Cult will determine the appropriate resolution based on the issue. This may include repair, replacement, partial replacement, or another fair solution.
Can someone else submit a warranty claim if they bought the mattress secondhand?
No. Warranty coverage applies only to the original purchaser who bought directly from Sleep Cult.